We have the largest regional mobile network by a country mile: We cover 1 million square kilometres across regional Australia that is not served by any other network. It’s because of this investment and long history of supporting the regions that we wanted to ensure that our customers outside the major cities are able to get the help they need and deserve.
The RAN program has been designed to help customers who are having connectivity issues in their home, business premises or on the road. We want to be able to fix these problems the way that our regional customers need: by putting the right people on the job who understand the issue in detail and who can recommend a solution.
The RAN team is made up of expert Regional Network Advisors (or RNAs) from our Networks & IT team and Local Communications Advisors (LCAs) from our skilled field technician team, who are supported by the wider Regional Australia team. The RNAs and LCAs are scattered around the country so no matter where you live, you’ll have access to them, locals helping locals!
Why have we created it?
In an ever-evolving digital world, we understand the critical role telecommunications plays in regional Australia. Whether it’s connecting with family and friends, educating the kids, running your business or calling for help, having a reliable service is essential.
We also have a dedicated regional team with deep technical knowledge who understand the reality of connectivity and are able to help all customers make the most out of the network.
So, we have put two and two together to deliver a personalised face to face service to help our customers by leveraging our team of experts.
The RAN is an integral part of Telstra’s broader Regional Workforce Strategy with a focus on maintaining Telstra’s workforce integrity in regional areas.